FAQs

What are the advantages of using the services of Office Support Solutions?

We support our clients on an “as needed” basis, for less than the cost of hiring a permanent or temporary employee.

Whether support is required an hour a week, day or month on a continual basis or just to help during particularly busy times, you only pay for the time we assist you.

Why would working with Office Support Services benefit me?

There are several reasons why using our services is beneficial, namely:

• You don’t get charged for holidays or periods of sickness
• You don’t have to worry about adding another name to the payroll
• You do not have to supply office space or equipment

What benefits can I expect from using the services of Office Support Solutions?

• You will receive high quality support services
• You get an administrative professional who has vested interest in the success of your business
• You get more time to do what you do best whilst leaving the administration to someone who does it better.

Why does Office Support Solutions have a vested interest in the success of my business?

We are a business and depend on work from other businesses. The more successful you are, the more you will realise the benefits of outsourcing. If one of our client’s businesses starts to decline our workflow suffers as a consequence. Therefore you can be assured that we really do have a vested interest in your success.

In addition repeat work and referrals are key to Office Support Solutions, it is simply not in our interest to give poor service.

How much will it cost me to receive your support and assistance?

Rates vary according to the differing skill sets but generally you can expect to pay between £15-£25 per hour.

Rates for Audio Transcription are also available on a recorded minute basis and dependent on various factors the rate for this starts at £1.20 per recorded minute.

Retainer packages are also available at reduced rates for clients needing a set number of regular hours per month.

How many hours must I sign up for?

You are not obliged to sign up for any number of hours. Often clients will use our services for one or two projects to get an idea of how we can work together. Once you are satisfied with the service and have a better understanding of the volume of work you are interested in outsourcing, you might want to take advantage of the reduced rate retainer packages that are available. Or if you prefer you can just stick with the pay as you go arrangement.

Will working with Office Support Solutions work for me?

Outsourcing work is seen by a large number of professions as a vital ingredient to the success and the growth of their businesses. However it is not always for everyone. To work with us you need to:

• Be open to new ideas and new ways of doing things
• Be confident using email and/or instant messaging such as Skype
• Recognise that we are here as a partner not an employee
• Be prepared to delegate with minimum supervision
• Be available to answer questions, especially in the early days of the partnership.